Knowledge Base

Categories (10)

Accounts & Access

Account management. new accounts, access management, account modifications.
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Computers & Devices

Articles about computers, printers, monitors, time clocks, and other hardware
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Email

Email accounts, distribution lists, email security, reporting spam and phishing.
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Network & Connectivity

Articles about connecting with wired or wireless internet access and VPN
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Phones

Articles and user guides related to the City's phone system
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Data & Reports

Articles about reporting, analytics, and the City's open data portal
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Software

Access, installation, upgrade, purchasing, and troubleshooting of applications software.
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Website Support

Articles about the City's external websites and intranet
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Informational

Organizational IT information.
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MIS Support User Guides

Guides for City of Buffalo staff members. Basic troubleshooting, self-help and more.
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