Guides for City of Buffalo staff members. Basic troubleshooting, self-help and more.
If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future.
How to make a shortcut on your desktop.
How to Change your password.
The article provides instructions on how to use Quick assist to remotely share screen.
Learn how to report an issue using the MIS Support client portal
Learn how to request a service using the MIS Support client portal
Learn how to find content in the Knowledge Base
Learn how to find content in the Service Catalog
Setup MFA on your smartphone.
Setup or change your Multi-Factor questions
Use the Client Portal to view, comment on, or update your existing ticket requests
If you no longer need work done on an open ticket, you can withdraw the request to notify the technician that the issue is no longer affecting you.