Service Catalog

Categories (9)

Report an Issue

Request technical assistance to resolve an issue with an IT service
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Accounts & Access

Services related to account management (new accounts, access management, password resets, offboarding, etc.)
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Computers & Devices

Services that relate to computers, printers, monitors, time clocks, and other hardware
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Email

Services related to email accounts, distribution lists, and email security, including reporting spam and phishing
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Network & Connectivity

Get connected with wired or wireless internet access and VPN, and report connectivity issues
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Phones

Request a new mobile phone or desk phone, Cisco Jabber (soft phone), or report a phone issue
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Data & Reports

Request new reports or assistance with existing reports, and nominate new data for the open data portal
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Software

Services related to the access, installation, upgrade, purchasing, and troubleshooting of applications and software
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Website Support

Request additions, changes, and removal of content, features, and forms on the the City's external websites and intranet
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Services (3)

General Service Request

Request a service that is not currently shown in the service catalog

Report an Issue

Report an issue that is not currently shown in the service catalog

Submit Feedback

See an issue or a way to improve the MIS Support & Help desk? Please let us know!