Welcome to the new MIS Support & Help Desk! When you request services through our Service Catalog, your request is automatically routed to the relevant team so we can get right to work.

Browse our Services

To view the list of services we have available, do the following:

  • Click the Request a Service button above.
  • Click through the categories to find the service that most closely resembles your request.
  • Use the button on the right side to request assistance.

Get Help

To request assistance with an issue affecting an IT service, do the following:

  • Click the Report an Issue button above.
  • Click on the entry that most closely resembles your request.
  • Use the button on the right side to request assistance.

Search the Client Portal

You can use the search bar in the top right corner to search the Service Catalog and Knowledge Base.

Can't find what you're looking for?

Submit a general request, rather than a specific service request (may result in longer resolution times).

Contact Us

Phone: 716-851-5450

Email: MISHelpDesk@buffalony.gov

Location: City Hall, Room 1201