Reporting an Issue in the MIS Support Client Portal

Overview

There are a number of ways to report an issue in the Client Portal. When you request services through our Service Catalog, your request is automatically routed to the relevant team so we can get right to work.

Instructions

From the Front Page

  1. Navigate to the Client Portal at https://buffalony.teamdynamix.com/TDClient/1850/Portal/Home/
  2. In the top right corner, click Sign In
  3. In the top left of the Client Portal home page, click the Report an Issue button
  4. From the list of incident types, click the name of the service that most closely resembles your issue
  5. Click the button to the right of the page labelled Request Service.
    • If prompted, sign in using your account credentials.
  6. Fill out the form, providing as much detail as possible
    • Note that required fields have an asterisk (*) next to them
  7. At the bottom of the form, click Request

Note: It is highly recommended that you use a specific service page to request assistance, as using the generic Report an Issue service page may result in longer delays.

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