Articles on how to use the City of Buffalo's IT Services.

Articles (7)

Adding Articles and Services To Your Favorites

If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future.

Reporting an Issue in the MIS Support Client Portal

Learn how to report an issue using the MIS Support client portal

Requesting a Service in the MIS Support Client Portal

Learn how to request a service using the MIS Support client portal

Searching the Knowledge Base

Learn how to find content in the Knowledge Base

Searching the Service Catalog

Learn how to find content in the Service Catalog

Viewing Your Tickets in the MIS Support Client Portal

Use the Client Portal to view, comment on, or update your existing ticket requests

Withdrawing a Ticket in the MIS Support Client Portal

If you no longer need work done on an open ticket, you can withdraw the request to notify the technician that the issue is no longer affecting you.