Note: This a generic software error form. Please search for specific software program issue forms by typing the software's name in the Search bar in the upper right hand corner of this page. Submitting a specific software issue form may lead to a quicker resolution time as they are routed directly to technicians responsible for servicing that software.
Overview
Use this form is to request a repair of a specific software/program on your PC that is causing an error or has stopped working.
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
1 business day
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Make note of any error messages
- Attach a screenshot of error message (if applicable)
- Describe in detail the issue you are experiencing
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