Please note that submitting a general "Report an Issue" ticket will result in slower response times than reporting a specific issue. Please use the list of services to see if your specific issue is already in the service catalog. If you want to request a service that is not in the service catalog, click here.
Overview
This form can be used to report any issue that is not currently shown in the service catalog.
Note: Before you submit, please review the service catalog to see if your specific issue is already in the service catalog by clicking
here.
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
3-5 business days
Process:
After you submit your request, MIS will:
- Review the request
- Determine the appropriate IT group to assign the task to
- Re-categorize the ticket, as necessary, for expedited processing
Note: General "Report an Issue" tickets typically take more time to process as they are not automatically routed to the appropriate IT group.
Before you submit a ticket, you will need to:
- Gather all pertinent information about your request
- Verify that your request is not currently part of the service catalog
Related Services
General Service Request