Overview
Use this form to report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.).
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
1-2 business days
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Make note of which Microsoft 365 application is having an issue
- Describe in detail the issue you are experiencing
Related Services
Microsoft SharePoint Request
Password Reset Request
Report a Microsoft Sharepoint Issue