Note: The most common issues can be resolved by the end user themselves. Please refer to the Related Articles section to find information on how to resolve this issue yourself.
Overview
Please use this form to report issues with Multi Factor Authentication (MFA) system.
Who can submit this request?
- City of Buffalo Users experiencing issues using MFA.
How we process your request
Typical resolution time:
1-2 days (but will vary depending on severity of issue)
Process:
After you submit your request, MIS will review the request and troubleshoot the issue until resolution.
Before you submit a ticket, you will need to:
- Check to see if your User ID is correct
- Capture a screenshot of any error messages or the issue you are experiencing
Related Articles
Setup Or Change Multi-Factor Questions
Setup Multi-Factor Mobile Enrollment