Overview
Use this form to request assistance in the event that any user(s) experiences issues with any:
- geospatial-sourced data/data connections
- GIS applications
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
Basic Issue: 1-2 business days, Moderate or Complex Issue: 1 week
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem
- Determine if the request is an issue deriving from the user-side or server-side
- Determine if there is an additional source system (HANSEN, LAGAN, Etc.) using the GIS components
- Troubleshoot until resolution
Before you submit a ticket, you will need to:
- Make note of location/URL of affected application
- Make not of any error messages
- Describe the issue in detail to ensure quick resolution
Related Services
GIS Map/Application Request