Report an IPS/Hansen Issue

Overview

Use this form to notify MIS of any issue with the Hansen/IPS system

Who can submit this request?

Any City of Buffalo employee

How we process your request

Typical resolution time:

2-3 business days

Process:

After you submit your request, MIS will:

Review the request
Investigate the issue
Determine if it can be solved by MIS
Escalate support ticket to Infor, if necessary

Before you submit a ticket, you will need to:

Explain in full detail the changes to be made

Related Services

Dynamic Portal Request

Hansen Invoice Change Request

Hansen Report Request

Request Service