Overview
Use this form to report an issue with a biometric time clock.
Note: Please try to be as specific as possible, so we could accomplish your request in a timely manner.
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
5 business days
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Note the location of the time clock
- Note any error message on the time clock
Related Services
Report a Hardware Issue
New Hardware Installation Request