My Recently Visited Services
Request a name change to your network ID/username
Request training on COB-developed and third-party software programs
Use this service to replace missing/lost/stolen,broken hardware. (including charging cables, portable scanners, etc...)
Request to connect a printer to an existing PC or laptop
Request to send a mass email to all LAN users or to a large group of emails
Remove employee access to the City's network and software programs
Request a password reset for all of the various software systems utilized by the City of Buffalo
Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)
Notify MIS of any issue with the Hansen/IPS system
Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)
Enable an ethernet port or request cable maintenance
Request new computer hardware for an office workspace
Request assistance with GIS applications/geospatial data issues
Submit a bulk amount of adjustments that cannot be handled individually by the User Fee office
Report a network connection issue (loss or disruption of internet service)
Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet
Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones