My Recently Visited Services

Configure an existing phone or corporate directory listing for a user (current employee)

Request training on COB-developed and third-party software programs

Report an issue with Multi-Factor Authentication (MFA) System.

Request assistance with the Birth ID Card PC in the City Clerk's office.

Reset the PIN for your phones voicemail.

Submit a bulk amount of adjustments that cannot be handled individually by the User Fee office

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Request a new or replace a desk (Voice over IP) phone

Add or remove recipient of 311 report subscription or request a new 311 report

Request access to cloud-based file sharing websites for legitimate governmental purposes

Request VPN be enabled on your home PC or laptop

Request a user fee report.

Anyone changing roles but staying in the same department and needs to change their access to existing programs/network locations.

Request assistance with Treasury-related applications and files

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)

Transfer a city issued cell phone to another person.

Request to take your work PC home

Request access to streaming media websites for legitimate governmental purposes

Request the installation of MIS-supported software on your PC

Request access to social media websites for legitimate governmental purposes

Request a Senior Services data report

Second monitor is not detected / not working on computer.

Request changes to the Rhythm for Civics website

Request a change to any wallboard or digital signage display.

Notify MIS of any issue with the Hansen/IPS system