My Recently Visited Services

Configure an existing phone or corporate directory listing for a user (current employee)

Report a Virtual Private Network (VPN) issue

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Request a new Cisco Jabber user account

Request a Mayor's Summer Reading Challenge or Summer Youth Program report

Reset the PIN for your phones voicemail.

Request create a temporary vendor account, or service account for access to the City of Buffalo's network.

Transfer a city issued cell phone to another person.

Request changes to the Rhythm for Civics website

Request the installation of MIS-supported software on your PC

Request to take your work PC home

Add, modify, or remove permissions in MUNIS

Request VPN be enabled on your home PC or laptop

Request the purchase of new third-party software

Request a change to the Hansen/IPS system

Request an information report based on data in the Hansen/IPS system

Please provide a discription of the issue you are experiencing

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)

Return a device owned by the City of Buffalo.

Request remote desktop access

Report a problem with scanning workstation in the Division of Senior Services

Request to dispose of old network printers

Request a new or replace a desk (Voice over IP) phone

Request a service that is not currently shown in the service catalog

Request installation of Cisco Jabber