My Recently Visited Services

Remove employee access to the City's network and software programs

Report an issue with Cisco Jabber (softphone)

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Please provide a discription of the issue you are experiencing

Report a printer that is not working properly

Transfer a city issued cell phone to another person.

Use this form to move a PC (printer, fax, etc.) to a new location.

Request a service that is not currently shown in the service catalog

Add, modify, or remove permissions in MUNIS

Report an issue with the Tax system (RPS, Tax and Assessment, etc.).

Request new computer hardware for an office workspace

Request to repair a program that has stopped working

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report an issue with a desk phone or cell phone

Request to connect a printer to an existing PC or laptop

Request the installation of MIS-supported software on your PC

See an issue or a way to improve the MIS Support & Help desk? Please let us know!

Report an issue with the 311 Lagan software system.

Notify MIS of any issue with the MUNIS system

Request training on COB-developed and third-party software programs

Move a desk phone to a new location

Request a new or replace a desk (Voice over IP) phone

Configure an existing phone or corporate directory listing for a user (current employee)

Request any type of phone records