My Recently Visited Services
Request a password reset for all of the various software systems utilized by the City of Buffalo
Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)
Request a new or replace a desk (Voice over IP) phone
Reinstate or unlock a city owned device (cell phone, tablet, laptop).
Request new computer hardware for an office workspace
Request training on COB-developed and third-party software programs
Request a new Local Area Network (LAN) drop connection to the City of Buffalo network
Request an information report based on data in the Hansen/IPS system
Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)
Request a name change to your network ID/username
Report an issue with the Tax system (RPS, Tax and Assessment, etc.).
Report an issue with the phone line going to a fax machine.
Notify MIS of any issue with the Hansen/IPS system
Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems
Request access to cloud-based file sharing websites for legitimate governmental purposes
Add new data, updated existing, or extract data from a City of Buffalo Geographical Information System
Request VPN be enabled on your home PC or laptop
Use this service to replace missing/lost/stolen,broken hardware. (including charging cables, portable scanners, etc...)