My Recently Visited Services
Request the purchase of new third-party software
Anyone changing roles but staying in the same department and needs to change their access to existing programs/network locations.
Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones
Report a data quality issue in a software program, database, or report
Request a New Wireless Access Point (Wi-Fi AP) for areas with poor wi-fi coverage.
Submit a bulk amount of adjustments that cannot be handled individually by the User Fee office
Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems
Request a new dataset be added to the City's open data portal
Report any issue in the Parking System and Auto Impound System
Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet
Request a new or replace a desk (Voice over IP) phone
Add or modify a business configuration or case in the 311 software system
Request training on COB-developed and third-party software programs
Use this service to replace missing/lost/stolen,broken hardware. (including charging cables, portable scanners, etc...)
Report an issue with the User Fee software application
Second monitor is not detected / not working on computer.
Report an issue with the phone line going to a fax machine.
Report an issue with Multi-Factor Authentication (MFA) System.
Request assistance with GIS applications/geospatial data issues
Use this form to request to alter an existing dataset on the City's open data portal, Open Data Buffalo (data.buffalony.gov).
Request an information report based on data in the Hansen/IPS system