Popular Services

Request new computer hardware for an office workspace

Request the installation of MIS-supported software on your PC

Request a new or replacement cell phone

Notify MIS of any issue with the MUNIS system

Request a service that is not currently shown in the service catalog

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request help with any email issue

Report a printer that is not working properly

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request a change to the Hansen/IPS system

Report an issue with a desk phone or cell phone

Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request to send a mass email to all LAN users or to a large group of emails

Add, modify, or remove permissions in MUNIS

Enable or disable access to a shared network drive.

Report an issue that is not currently shown in the service catalog

Request to connect a printer to an existing PC or laptop

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Notify MIS of any issue with the Hansen/IPS system

Use this form to move a PC (printer, fax, etc.) to a new location.

Request employee payroll information

Configure an existing phone or corporate directory listing for a user (current employee)

Request the issuance of a City of Buffalo laptop

Add or modify a business configuration or case in the 311 software system

Request services related to the City's geospatial information system (GIS) such as mapmaking, geospatial analysis, and creation of interactive mapping applications.