Popular Services

Request a service that is not currently shown in the service catalog

Request the installation of MIS-supported software on your PC

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Remove employee access to the City's network and software programs

Request a change to the Hansen/IPS system

Request new computer hardware for an office workspace

Report an issue with a desk phone or cell phone

Add, modify, or remove permissions in MUNIS

Request help with any email issue

Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request to repair a program that has stopped working

Request access to cloud-based file sharing websites for legitimate governmental purposes

Request a new or replacement cell phone

Enable or disable access to a shared network drive.

Transfer a city issued cell phone to another person.

Add or modify a business configuration or case in the 311 software system

Request a new desk (Voice over IP) phone

Request changes to the Rhythm for Civics website

Notify MIS of any issue with the Hansen/IPS system

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Report an issue that is not currently shown in the service catalog

Report a printer that is not working properly

Request to connect a printer to an existing PC or laptop

Report an issue with a fax machine.

Configure an existing phone or corporate directory listing for a user (current employee)