Popular Services

Request a service that is not currently shown in the service catalog

Request the installation of MIS-supported software on your PC

Remove employee access to the City's network and software programs

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request new computer hardware for an office workspace

Use this form to move a PC (printer, fax, etc.) to a new location.

Request create a temporary vendor account, or service account for access to the City of Buffalo's network.

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request to connect a printer to an existing PC or laptop

Request a change to the Hansen/IPS system

Report an issue with a desk phone or cell phone

Notify MIS of any issue with the Hansen/IPS system

Request training on COB-developed and third-party software programs

Report an issue that is not currently shown in the service catalog

Request help with any email issue

Request assistance with GIS applications/geospatial data issues

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Request to repair a program that has stopped working

Report an issue with the 311 Lagan software system.

Reset the PIN for your phones voicemail.

Enable or disable access to a shared network drive.

Request to send a mass email to all LAN users or to a large group of emails

Report an issue with a biometric time clock

Add new data, updated existing, or extract data from a City of Buffalo Geographical Information System