Popular Services

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Request the installation of MIS-supported software on your PC

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Add, modify, or remove permissions in MUNIS

Please provide a discription of the issue you are experiencing

Report an issue with a desk phone or cell phone

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Request a service that is not currently shown in the service catalog

Request new computer hardware for an office workspace

Request help with any email issue

Configure an existing phone or corporate directory listing for a user (current employee)

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Request a password reset for all of the various software systems utilized by the City of Buffalo

Request to repair a program that has stopped working

Request a new or replacement cell phone

Request training on COB-developed and third-party software programs

Request the issuance of a City of Buffalo laptop

Use this form to move a PC (printer, fax, etc.) to a new location.

Report an issue with a biometric time clock

Notify MIS of any issue with the Hansen/IPS system

Report a printer that is not working properly

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Request a change to the Hansen/IPS system

Request to connect a printer to an existing PC or laptop

Request a new or replace a desk (Voice over IP) phone