Popular Services

Request a change to the Hansen/IPS system

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request a service that is not currently shown in the service catalog

Request the installation of MIS-supported software on your PC

Request new computer hardware for an office workspace

Request to send a mass email to all LAN users or to a large group of emails

Request help with any email issue

Report an issue with a desk phone or cell phone

Notify MIS of any issue with the MUNIS system

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request to connect a printer to an existing PC or laptop

Report an issue with the 311 Lagan software system.

Remove employee access to the City's network and software programs

Report a printer that is not working properly

Configure an existing phone or corporate directory listing for a user (current employee)

Add, modify, or remove permissions in MUNIS

Request services related to the City's geospatial information system (GIS) such as mapmaking, geospatial analysis, and creation of interactive mapping applications.

Request access to cloud-based file sharing websites for legitimate governmental purposes

Reset the PIN for your phones voicemail.

Request to repair a program that has stopped working

Add new data, updated existing, or extract data from a City of Buffalo Geographical Information System

Notify MIS of any issue with the Hansen/IPS system

See an issue or a way to improve the MIS Support & Help desk? Please let us know!

Request a new desk (Voice over IP) phone