Popular Services

Request new computer hardware for an office workspace

Request the installation of MIS-supported software on your PC

Request a service that is not currently shown in the service catalog

Request a change to the Hansen/IPS system

Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report an issue with a desk phone or cell phone

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Report a printer that is not working properly

Request to send a mass email to all LAN users or to a large group of emails

Request the issuance of a City of Buffalo laptop

Remove employee access to the City's network and software programs

Request a name change to your network ID/username

Reset the PIN for your phones voicemail.

Request an information report based on data in the Hansen/IPS system

Notify MIS of any issue with the Hansen/IPS system

Add, modify, or remove permissions in MUNIS

Report an issue that is not currently shown in the service catalog

Request to connect a printer to an existing PC or laptop

Request to repair a program that has stopped working

Request a new desk (VoIP) phone

Enable or disable access to a shared network drive.

Request access to cloud-based file sharing websites for legitimate governmental purposes

Notify MIS of any issue with the MUNIS system

Report an issue with a biometric time clock