Popular Services

Request the installation of MIS-supported software on your PC

Request new computer hardware for an office workspace

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Request to connect a printer to an existing PC or laptop

Please provide a discription of the issue you are experiencing

Remove employee access to the City's network and software programs

Report an issue with a desk phone or cell phone

Add, modify, or remove permissions in MUNIS

Request to send a mass email to all LAN users or to a large group of emails

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request help with any email issue

Return a device owned by the City of Buffalo.

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Reset the PIN for your phones voicemail.

Enable or disable access to a shared network drive.

Request a new or replacement cell phone

Request a service that is not currently shown in the service catalog

Use this form to move a PC (printer, fax, etc.) to a new location.

Request a change to the Hansen/IPS system

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report a network connection issue (loss or disruption of internet service)

Request services related to Microsoft SharePoint

Request to repair a program that has stopped working

Configure an existing phone or corporate directory listing for a user (current employee)