Popular Services

Request new computer hardware for an office workspace


Request the installation of MIS-supported software on your PC


Request a service that is not currently shown in the service catalog


Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet


Request to send a mass email to all LAN users or to a large group of emails


Request a change to the Hansen/IPS system


Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)


Report an issue with a desk phone or cell phone


Remove employee access to the City's network and software programs


Use this form to request to alter an existing dataset on the City's open data portal, Open Data Buffalo (data.buffalony.gov).


Request a new dataset be added to the City's open data portal


Request help with any email issue


Request to connect a printer to an existing PC or laptop


Notify MIS of any issue with the MUNIS system


Return a device owned by the City of Buffalo.


Notify MIS of any issue with the Hansen/IPS system


Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones


Add or remove recipient of 311 report subscription or request a new 311 report


Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)


Add, modify, or remove permissions in MUNIS


Report a data quality issue in a software program, database, or report


See an issue or a way to improve the MIS Support & Help desk? Please let us know!


Report a printer that is not working properly


Request assistance with GIS applications/geospatial data issues


Use this form to move a PC (printer, fax, etc.) to a new location.