Popular Services

Request the installation of MIS-supported software on your PC

Request new computer hardware for an office workspace

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report an issue with a desk phone or cell phone

Request to connect a printer to an existing PC or laptop

Remove employee access to the City's network and software programs

Request help with any email issue

Configure an existing phone or corporate directory listing for a user (current employee)

Please provide a discription of the issue you are experiencing

Request a change to the Hansen/IPS system

Request to repair a program that has stopped working

Request a new or replacement cell phone

Notify MIS of any issue with the MUNIS system

Add, modify, or remove permissions in MUNIS

Request to send a mass email to all LAN users or to a large group of emails

Enable or disable access to a shared network drive.

Report a Virtual Private Network (VPN) issue

Transfer a city issued cell phone to another person.

Request a service that is not currently shown in the service catalog

Report a network connection issue (loss or disruption of internet service)

Request a password reset for all of the various software systems utilized by the City of Buffalo

Request a new or replace a desk (Voice over IP) phone

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems