Popular Services

Request the installation of MIS-supported software on your PC


Request a service that is not currently shown in the service catalog


Remove employee access to the City's network and software programs


Request new computer hardware for an office workspace


Request a change to the Hansen/IPS system


Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)


Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones


Request to repair a program that has stopped working


Use this form to move a PC (printer, fax, etc.) to a new location.


Enable or disable access to a shared network drive.


Report an issue that is not currently shown in the service catalog


Request create a temporary vendor account, or service account for access to the City of Buffalo's network.


Report an issue with a desk phone or cell phone


Add, modify, or remove permissions in MUNIS


Notify MIS of any issue with the Hansen/IPS system


Add or modify a business configuration or case in the 311 software system


Request a user fee report.


Request to connect a printer to an existing PC or laptop


Notify MIS of any issue with the MUNIS system


Report an issue with a biometric time clock


Enable an ethernet port or request cable maintenance


Request to send a mass email to all LAN users or to a large group of emails


Request access to cloud-based file sharing websites for legitimate governmental purposes


Add new data, updated existing, or extract data from a City of Buffalo Geographical Information System


Report any issue in the Parking System and Auto Impound System