Popular Services

Request a change to the Hansen/IPS system

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request a service that is not currently shown in the service catalog

Request new computer hardware for an office workspace

Report an issue with a desk phone or cell phone

Request the installation of MIS-supported software on your PC

Request to connect a printer to an existing PC or laptop

Request to send a mass email to all LAN users or to a large group of emails

Request help with any email issue

Remove employee access to the City's network and software programs

Add, modify, or remove permissions in MUNIS

Request VPN be enabled on your home PC or laptop

Request a new desk (Voice over IP) phone

See an issue or a way to improve the MIS Support & Help desk? Please let us know!

Report a printer that is not working properly

Request a new or replacement cell phone

Report an issue with the 311 Lagan software system.

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Report an issue with the User Fee software application

Request to repair a program that has stopped working

Use this service to replace missing/lost/stolen,broken hardware. (including charging cables, portable scanners, etc...)

Request a user fee report.

Add new data, updated existing, or extract data from a City of Buffalo Geographical Information System

Reset the PIN for your phones voicemail.