Popular Services

Request a service that is not currently shown in the service catalog


Request the installation of MIS-supported software on your PC


Request new computer hardware for an office workspace


Report an issue with a desk phone or cell phone


Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)


Remove employee access to the City's network and software programs


Add, modify, or remove permissions in MUNIS


Request help with any email issue


Enable or disable access to a shared network drive.


Request a change to the Hansen/IPS system


Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones


Return a device owned by the City of Buffalo.


Request to send a mass email to all LAN users or to a large group of emails


Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)


Reset the PIN for your phones voicemail.


Report an issue that is not currently shown in the service catalog


Request to repair a program that has stopped working


Request to connect a printer to an existing PC or laptop


Report a printer that is not working properly


Request a name change to your network ID/username


Request an information report based on data in the Hansen/IPS system


Report a network connection issue (loss or disruption of internet service)


Report a Virtual Private Network (VPN) issue


Request a new desk (VoIP) phone