Popular Services

Request a service that is not currently shown in the service catalog

Request new computer hardware for an office workspace

Request to connect a printer to an existing PC or laptop

Request the installation of MIS-supported software on your PC

Request to repair a program that has stopped working

Use this form to move a PC (printer, fax, etc.) to a new location.

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Report an issue with a desk phone or cell phone

Report a printer that is not working properly

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Enable or disable access to a shared network drive.

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request a change to the Hansen/IPS system

Please provide a discription of the issue you are experiencing

Configure an existing phone or corporate directory listing for a user (current employee)

Request help with any email issue

Request a new or replacement cell phone

Request the issuance of a City of Buffalo laptop

Report an issue with Cisco Jabber (softphone)

Request services related to the City's geospatial information system (GIS) such as mapmaking, geospatial analysis, and creation of interactive mapping applications.

Move a desk phone to a new location

Request services related to Microsoft SharePoint

Add, modify, or remove permissions in MUNIS

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)

Request a new or replace a desk (Voice over IP) phone