Popular Services

Request a change to the Hansen/IPS system


Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones


Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)


Request a service that is not currently shown in the service catalog


Request new computer hardware for an office workspace


Report an issue with a desk phone or cell phone


Request the installation of MIS-supported software on your PC


Request to connect a printer to an existing PC or laptop


Request to send a mass email to all LAN users or to a large group of emails


Request help with any email issue


Remove employee access to the City's network and software programs


Add, modify, or remove permissions in MUNIS


Request VPN be enabled on your home PC or laptop


Request a new desk (Voice over IP) phone


See an issue or a way to improve the MIS Support & Help desk? Please let us know!


Report a printer that is not working properly


Request a new or replacement cell phone


Report an issue with the 311 Lagan software system.


Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems


Report an issue with the User Fee software application


Request to repair a program that has stopped working


Use this service to replace missing/lost/stolen,broken hardware. (including charging cables, portable scanners, etc...)


Request a user fee report.


Add new data, updated existing, or extract data from a City of Buffalo Geographical Information System


Reset the PIN for your phones voicemail.