Popular Services
Request the installation of MIS-supported software on your PC
Request new computer hardware for an office workspace
Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)
Remove employee access to the City's network and software programs
Enable or disable access to a shared network drive.
Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones
Request to send a mass email to all LAN users or to a large group of emails
Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)
Request to repair a program that has stopped working
Request to connect a printer to an existing PC or laptop
Request a name change to your network ID/username
Request an information report based on data in the Hansen/IPS system
Report a network connection issue (loss or disruption of internet service)
Report a Virtual Private Network (VPN) issue