Popular Services

Request the installation of MIS-supported software on your PC

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Add, modify, or remove permissions in MUNIS

Remove employee access to the City's network and software programs

Request a service that is not currently shown in the service catalog

Request new computer hardware for an office workspace

Request help with any email issue

Report an issue with a desk phone or cell phone

Request a change to the Hansen/IPS system

Enable or disable access to a shared network drive.

Report an issue that is not currently shown in the service catalog

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Request to repair a program that has stopped working

Request to send a mass email to all LAN users or to a large group of emails

Request to connect a printer to an existing PC or laptop

Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)

Report a network connection issue (loss or disruption of internet service)

Return a device owned by the City of Buffalo.

Request services related to Microsoft SharePoint

Transfer a city issued cell phone to another person.

Request remote desktop access

Request assistance with Treasury-related applications and files

Use this service to replace missing/lost/broken hardware peripherals. (charging cables, portable scanners, etc...)

Request a new Local Area Network (LAN) drop connection to the City of Buffalo network