Popular Services

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Request the installation of MIS-supported software on your PC

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Report a network connection issue (loss or disruption of internet service)

Please provide a discription of the issue you are experiencing

Request a service that is not currently shown in the service catalog

Report an issue with a desk phone or cell phone

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request new computer hardware for an office workspace

Add, modify, or remove permissions in MUNIS

Request help with any email issue

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request to repair a program that has stopped working

Request a change to the Hansen/IPS system

Request to connect a printer to an existing PC or laptop

Configure an existing phone or corporate directory listing for a user (current employee)

Remove employee access to the City's network and software programs

Request access to cloud-based file sharing websites for legitimate governmental purposes

Enable or disable access to a shared network drive.

Request a new or replace a desk (Voice over IP) phone

Request the issuance of a City of Buffalo laptop

Request a new dataset be added to the City's open data portal

Request VPN be enabled on your home PC or laptop

Return a device owned by the City of Buffalo.