Popular Services

Request the installation of MIS-supported software on your PC

Request new computer hardware for an office workspace

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Report an issue with a desk phone or cell phone

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request to connect a printer to an existing PC or laptop

Remove employee access to the City's network and software programs

Configure an existing phone or corporate directory listing for a user (current employee)

Request help with any email issue

Request a service that is not currently shown in the service catalog

Request a new or replacement cell phone

Please provide a discription of the issue you are experiencing

Enable or disable access to a shared network drive.

Enable an ethernet port or request cable maintenance

Request a change to the Hansen/IPS system

Report a network connection issue (loss or disruption of internet service)

Request a password reset for all of the various software systems utilized by the City of Buffalo

Request a new Local Area Network (LAN) drop connection to the City of Buffalo network

Report a Virtual Private Network (VPN) issue

Report a printer that is not working properly

Request to repair a program that has stopped working

Transfer a city issued cell phone to another person.

Notify MIS of any issue with the MUNIS system

Request a new or replace a desk (Voice over IP) phone