Popular Services

Report an issue with a desk phone or cell phone

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Please provide a discription of the issue you are experiencing

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Request new computer hardware for an office workspace

Request the installation of MIS-supported software on your PC

Enable or disable access to a shared network drive.

Add, modify, or remove permissions in MUNIS

Request a new or replace a desk (Voice over IP) phone

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request a change to the Hansen/IPS system

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Configure an existing phone or corporate directory listing for a user (current employee)

Request a new or replacement cell phone

Request create a temporary vendor account, or service account for access to the City of Buffalo's network.

Request to repair a program that has stopped working

Report a network connection issue (loss or disruption of internet service)

Request the issuance of a City of Buffalo laptop

Request a service that is not currently shown in the service catalog

Report a printer that is not working properly

Request to connect a printer to an existing PC or laptop

Request a new dataset be added to the City's open data portal

Request a password reset for all of the various software systems utilized by the City of Buffalo

Remove employee access to the City's network and software programs