Popular Services

Request the installation of MIS-supported software on your PC

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Notify MIS of any issue with the MUNIS system

Please provide a discription of the issue you are experiencing

Request new computer hardware for an office workspace

Request help with any email issue

Request to repair a program that has stopped working

Report a printer that is not working properly

Request a service that is not currently shown in the service catalog

Request to send a mass email to all LAN users or to a large group of emails

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report an issue with a desk phone or cell phone

Request access to cloud-based file sharing websites for legitimate governmental purposes

Request a change to the Hansen/IPS system

Add, modify, or remove permissions in MUNIS

Request a new or replace a desk (Voice over IP) phone

Configure an existing phone or corporate directory listing for a user (current employee)

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)

Request to connect a printer to an existing PC or laptop

Use this form to e-sign an acknowledgement for the E-Sign Cellular Device User Agreement Acknowledgement

Return a device owned by the City of Buffalo.

Use this form to move a PC (printer, fax, etc.) to a new location.

Report a network connection issue (loss or disruption of internet service)

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)