Popular Services
Request the installation of MIS-supported software on your PC
Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones
Anyone changing roles but staying in the same department and needs to change their access to existing programs/network locations.
Request new computer hardware for an office workspace
Request to send a mass email to all LAN users or to a large group of emails
Request to repair a program that has stopped working
Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet
Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement
Report a network connection issue (loss or disruption of internet service)
Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems
Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)
Request a new or replace a desk (Voice over IP) phone
Report an issue with the phone line going to a fax machine.
Request training on COB-developed and third-party software programs
Request a password reset for all of the various software systems utilized by the City of Buffalo