Popular Services

Request the installation of MIS-supported software on your PC

Request a service that is not currently shown in the service catalog

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Remove employee access to the City's network and software programs

Add, modify, or remove permissions in MUNIS

Request a change to the Hansen/IPS system

Report hardware issues regarding computers, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Request new computer hardware for an office workspace

Report an issue with a desk phone or cell phone

Report a network connection issue (loss or disruption of internet service)

Reset the PIN for your phones voicemail.

Report a printer that is not working properly

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Enable or disable access to a shared network drive.

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)

Report an issue that is not currently shown in the service catalog

Notify MIS of any issue with the MUNIS system

Request changes to the Rhythm for Civics website

Report an issue with the User Fee software application

Request a new dataset be added to the City's open data portal

Request help with any email issue

Request the issuance of a City of Buffalo laptop

Request a new or replacement cell phone

Request an information report based on data in the Hansen/IPS system

Request a change to a billing invoice from the Hansen/IPS system