Popular Services

Request the installation of MIS-supported software on your PC

Request new computer hardware for an office workspace

Request a service that is not currently shown in the service catalog

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Add, modify, or remove permissions in MUNIS

Report an issue with a desk phone or cell phone

Request to repair a program that has stopped working

Report a printer that is not working properly

Remove employee access to the City's network and software programs

Please provide a discription of the issue you are experiencing

Request help with any email issue

Request to connect a printer to an existing PC or laptop

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report a network connection issue (loss or disruption of internet service)

Request a new or replace a desk (Voice over IP) phone

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Request a New Wireless Access Point (Wi-Fi AP) for areas with poor wi-fi coverage.

Request a change to the Hansen/IPS system

Enable or disable access to a shared network drive.

Request a new Cisco Jabber user account

Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)

Configure an existing phone or corporate directory listing for a user (current employee)

Reset the PIN for your phones voicemail.

Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)