Popular Services

Request the installation of MIS-supported software on your PC

Please provide a discription of the issue you are experiencing

Report an issue with a desk phone or cell phone

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report a printer that is not working properly

Report a network connection issue (loss or disruption of internet service)

Request to send a mass email to all LAN users or to a large group of emails

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request a change to the Hansen/IPS system

Reset the PIN for your phones voicemail.

Request new computer hardware for an office workspace

Enable or disable access to a shared network drive.

Anyone changing roles but staying in the same department and needs to change their access to existing programs/network locations.

Add, modify, or remove permissions in MUNIS

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Return a device owned by the City of Buffalo.

Request a service that is not currently shown in the service catalog

Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)

Request a name change to your network ID/username

Add, modify, or remove permissions for timekeepers and supervisor permissions for the ExecuTime and TimeKeeper time and attendance systems

Request to repair a program that has stopped working

Report an issue with the 311 Lagan software system.

Remove employee access to the City's network and software programs

Request help with any email issue

Request the issuance of a City of Buffalo laptop