Popular Services

Request new computer hardware for an office workspace

Request the installation of MIS-supported software on your PC

Request to onboard a new employee or an existing employee that requires a network account (create a network account, grant access to applications, provide hardware)

Request a service that is not currently shown in the service catalog

Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement

Add, modify, or remove permissions in MUNIS

Report a printer that is not working properly

Request to repair a program that has stopped working

Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones

Report a network connection issue (loss or disruption of internet service)

Please provide a discription of the issue you are experiencing

Remove employee access to the City's network and software programs

Enable or disable access to a shared network drive.

Request a change to the Hansen/IPS system

Configure an existing phone or corporate directory listing for a user (current employee)

Report an issue with a desk phone or cell phone

Request the issuance of a City of Buffalo laptop

Request new content or assistance in modifying existing pages on the City of Buffalo, BPD, and BMHA websites, or the City's intranet

Request to connect a printer to an existing PC or laptop

Request to send a mass email to all LAN users or to a large group of emails

Request help with any email issue

Return a device owned by the City of Buffalo.

Request a new or replace a desk (Voice over IP) phone

Anyone changing roles but staying in the same department and needs to change their access to existing programs/network locations.

Request access to cloud-based file sharing websites for legitimate governmental purposes