Popular Services
Use this form to e-sign an acknowledgement that you have read a copy of the City of Buffalo Network System (CBNS) Network Policy & User Agreement
Request the installation of MIS-supported software on your PC
Request to onboard a new employee or an employee returning to service, that requires a network account (create a network account, grant access to applications, provide hardware)
Request new computer hardware for an office workspace
Report hardware issues regarding computers, laptops, monitors, keyboards, mice, speakers, printers, cameras, and microphones
Report a network connection issue (loss or disruption of internet service)
Enable or disable access to a shared network drive.
Remove employee access to the City's network and software programs
Request a new or replace a desk (Voice over IP) phone
Request to repair a program that has stopped working
Request create a temporary vendor account, or service account for access to the City of Buffalo's network.
Report an issue you are having with Microsoft 365 (Word, Excel, PowerPoint, Teams, OneNote, OneDrive, Planner, etc.)
Notify MIS of any issue with the Hansen/IPS system
Request to onboard a transferring employee (create a network account, grant access to applications, provide hardware)
Configure an existing phone or corporate directory listing for a user (current employee)
Request to send a mass email to all LAN users or to a large group of emails
Report an issue with the User Fee software application