IMPORTANT NOTE: Before submitting a request to onboard a new employee, ALL new employees must read and sign the City of Buffalo Network System (CBNS) Network Policy and User Agreement as well as fill out and sign the New User Account form.
Links to those documents are below.
Network Policy
New User Account
Overview
Use this form to request to onboard a new employee onto the City's network and ensure they have the right access to the software programs and computer hardware necessary to perform their job duties.
Who can submit this request?
- Department heads
- Supervisors
- Departmental designee
How we process your request
Typical resolution time:
2-3 business days (with LAN drop this could extend 1-3 days)
Note: If there is no existing LAN drop at the workstation and MIS is unable to install a new LAN drop, the department is responsible for reaching out to
Wiretek Communications to have a new LAN drop installed. This may result in a slight delay in setting up the new employee's workstation.
Process:
After you submit your request, MIS will:
- Review the request
- Determine if new employee has e-signed the Network Policy and User Agreement Acknowledgement
- Create a network account and email account (if applicable) for the new employee (if e-signature has been verified)
- Ensure requested hardware is installed before the employee start date
- Grant access to all requested applications
Note: Any special requests for social media, file sharing, or video streaming access will require a separate service request (see Related Services below for additional request types).
Before you submit a ticket, you will need to:
- Ask new employee to read the network policy and e-sign the acknowledgement here
- Wait for a notification that the new employee has e-signed the acknowledgement
- Verify the new employee's name, title, organization, department, supervisor, building, and location
- Conduct an inventory of hardware already at the new employee's workstation and make note of any hardware they will still need
- Determine if the new employee requires a City email account
- Determine what software systems they need access to and what type of access or permissions they need on those systems
Related Services
E-Sign Network Policy and User Agreement Acknowledgement
Cloud-Based File Sharing Access Request
Social Media Access Request
Streaming Media Access Request