Overview
Use this form to report an issue with Cisco Jabber, the City's softphone solution. A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than a dedicated desk phone.
Note: A technician will make a determination whether or not they can resolve your issue remotely. Diagnosing and resolving the issue may require you to bring in your laptop/PC to MIS (City Hall 1201).
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
1-2 business days
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Determine if the issue can be diagnosed/resolved remotely or if the laptop/PC needs to be brought in for resolution
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to
- Provide the phone number or extension of the affected phone
- Explain the issue with as much detail as possible for quick resolution
Related Services
Cisco Jabber (Softphone) New User Request
Cisco Jabber (Softphone) Installation Request