Overview
Use this form is to request a new user account for Cisco Jabber, the City's softphone solution. A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than a dedicated desk phone. Using this software, you will be able to make and receive phone calls from your remote office laptop/PC using your work phone number.
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
One (1) business day
Process:
After you submit your request, MIS will:
- Review the request
- Create a new user account
- Send closeout notification upon resolution
Before you submit a ticket, you will need to:
- Know your work phone number/extension
Related Services
Cisco Jabber (Softphone) Installation Request
Report a Cisco Jabber (Softphone) Issue