Overview
Use this form to request remote desktop access, which allows you to connect to your City-issued desktop PC from home. This gives you the ability to access files and software that are hosted locally on your work PC.
Note: You need VPN access to remotely access your work PC's desktop. If you need both VPN and remote desktop access, use the VPN Request form in related services below.
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
1-2 business days
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Grant permissions on the PC to the requestor to remote into PC
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to:
- Provide an appropriate callback number for follow-up (home or cell phone if requesting from home)
Related Services
MiFi Hotspot Request
Report a Network Connection Issue
Virtual Private Network (VPN) Request