Overview
Use this form to report an issue with a desk phone or cell phone.
Who can submit this request?
- Any City of Buffalo employee
How we process your request
Typical resolution time:
1-2 business days
Process:
After you submit your request, MIS will:
- Review the request
- Contact you for further information, if necessary
- Examine/diagnose the problem, and troubleshoot until resolution
- Send a closeout notification upon resolution
Before you submit a ticket, you will need to
- Provide the phone number or extension of the affected phone
- Explain the issue with as much detail as possible for quick resolution
Related Services
Configure Existing Desk Phone for New User Request
New Desk Phone Request
New or Replacement Cell Phone Request