Report a Cell Phone or Desk Phone Issue

Overview

Use this form to report an issue with a desk phone or cell phone.

Who can submit this request?

  • Any City of Buffalo employee

How we process your request

Typical resolution time:

1-2 business days

Process:

After you submit your request, MIS will:

  • Review the request
  • Contact you for further information, if necessary
  • Examine/diagnose the problem, and troubleshoot until resolution
  • Send a closeout notification upon resolution

Before you submit a ticket, you will need to

  • Provide the phone number or extension of the affected phone
  • Explain the issue with as much detail as possible for quick resolution

Related Services

Configure Existing Desk Phone for New User Request

New Desk Phone Request

New or Replacement Cell Phone Request